You can ask SOLMAY to delete the personal information we hold about you at any time. This page explains how.
How to request deletion
- Send an email to support@mysolamz.com with the subject Data deletion request.
- Include your full name and the email address you used when you ordered, subscribed or contacted us. If you have an order, add the order number.
- We may reply to confirm that the request really comes from you, so that nobody else can delete your data.
We will confirm by email and complete your request within 30 days.
What we delete
- Your customer profile, saved addresses and contact details in our store.
- Your subscription and profile in our email marketing tool. (You can also unsubscribe at any time with the link at the bottom of every email.)
- Messages and support emails you sent us.
What we may need to keep
We may keep a limited record of past orders, payments, refunds and tax information for as long as the law requires, and to handle a refund or a dispute. We keep only what is needed and do not use it for marketing.
Facebook, Instagram and Meta
SOLMAY uses a Meta app only to manage our own Facebook Page and advertising. We do not use Facebook Login on our store and do not store personal data about people who see or click our posts and ads beyond what Meta shows us in aggregate reports. If you messaged or commented on our Page, you can delete your own comments and messages in Facebook, or ask us at support@mysolamz.com to remove them from our side. You can also manage the data Meta holds about you in your Facebook account settings.
Questions
See our Privacy Policy for how we collect and use information, or write to support@mysolamz.com.
